90-Day Money-Back Guarantee
Effective Date: June 28, 2026
- Overview & Purpose
PureCrest offers a 90-Day Money-Back Guarantee on eligible purchases made directly through trypurecrest.com.
This guarantee is designed to give customers the confidence to try PureCrest risk-free. If you are not happy with your results, you may request a refund within 90 days of receiving your order.
By placing an order with PureCrest, you acknowledge that you have read, understood, and agree to the terms of this 90-Day Money-Back Guarantee.
- Eligibility Requirements
This guarantee is available to customers who meet the following conditions:
The purchase was made directly through trypurecrest.com.
The customer is the original purchaser of the product.
The request is submitted within 90 days of the confirmed delivery date.
The customer can provide a valid order number, receipt, or proof of purchase.
The product was used as directed and for its intended purpose.
Orders placed through third-party retailers, resellers, marketplaces, or unauthorized sellers are not eligible for this guarantee.
- Eligible Products
This guarantee applies to PureCrest products purchased directly from our official website.
The following may not be eligible for refund unless otherwise stated:
Free promotional items
Bonus gifts
Samples
Shipping protection fees
Shipping charges
Products purchased from unauthorized sellers
Products that were resold, transferred, or gifted after purchase
- Guarantee Period
The 90-day guarantee period begins on the date your order is marked as delivered by the carrier.
Refund requests must be submitted within 90 days of the confirmed delivery date.
Requests submitted after the 90-day window may not be eligible for a refund.
- How to Submit a Guarantee Claim
To start a refund request, contact our support team at:
Please include the following information:
Full name
Email address used to place the order
Order number or proof of purchase
Delivery date, if available
Brief explanation of your experience with the product
Any photos or supporting information, if requested by our support team
Please do not send any product back without contacting us first. Our support team will provide return instructions if a return is required.
- Review Process
After receiving your request, our support team will review your order details and confirm eligibility.
We may ask for additional information to verify your purchase, confirm delivery, understand your experience, or process your request properly.
Customers are expected to cooperate in good faith during the review process.
- Resolution Options
If your request is approved, PureCrest may offer one or more of the following resolutions:
A refund to the original payment method
A replacement product
An order adjustment
Additional product guidance or support
If you are not happy with your results and your claim meets the guarantee requirements, you may request a refund within the eligible guarantee window.
- Refund Terms
Approved refunds are issued to the original payment method used at checkout.
Please allow 7–12 business days for the refund to appear on your statement after approval. Processing times may vary depending on your bank or payment provider.
Refunds apply to the eligible product purchase price only.
Shipping fees, shipping protection, customs fees, duties, taxes, and other third-party charges may be non-refundable unless required by law.
- Return of Product
In some cases, PureCrest may require the product to be returned before a refund is processed.
If a return is required:
You must contact support first to receive return instructions.
Returns sent without approval may not be accepted.
Customers may be responsible for return shipping costs.
We recommend using a tracked shipping method.
PureCrest is not responsible for returns that are lost, delayed, or not delivered.
- Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If your item is damaged, defective, incorrect, or missing, contact us as soon as possible at:
Please include your order number and photos of the issue so we can help resolve it quickly.
- Grounds for Denial
A guarantee claim may be denied if:
The request is submitted after the 90-day guarantee period.
The order was not placed through trypurecrest.com.
The customer cannot provide proof of purchase.
The product was not used as directed.
The product was purchased through a third-party retailer, reseller, or unauthorized seller.
The product was resold, transferred, or used by someone other than the original purchaser.
The customer refuses to provide required information.
The customer has already filed a chargeback or payment dispute for the order.
PureCrest determines that the claim is fraudulent, abusive, or made in bad faith.
- Chargebacks and Payment Disputes
If you have an issue with your order, please contact us first at support@trypurecrest.com so we can help resolve it.
Filing a chargeback or payment dispute before contacting us may delay resolution and may affect your eligibility under this guarantee.
PureCrest reserves the right to contest chargebacks and provide relevant order, tracking, and communication records to the payment provider.
- EU and UK Consumer Rights
Customers located in the European Union or United Kingdom may have additional rights under applicable consumer protection laws, including a statutory withdrawal period where applicable.
This 90-Day Money-Back Guarantee is offered in addition to any mandatory consumer rights that may apply in your region.
Nothing in this guarantee is intended to limit rights you may have under applicable law.
- Abuse of Guarantee
PureCrest reserves the right to refuse refund requests that appear to abuse or misuse the guarantee.
Examples of abuse may include repeated refund requests, fraudulent claims, false order information, multiple claims under different accounts, or attempts to receive a refund while violating the terms of this policy.
- Product Results
Individual results may vary.
PureCrest is designed to support comfort in moisture-prone skin fold areas, but results can depend on individual skin type, usage consistency, environment, hygiene routine, and other personal factors.
This guarantee does not mean that every customer will experience the exact same result.
- No Medical Advice
PureCrest products and website content are provided for general personal care purposes only and are not a substitute for professional medical advice, diagnosis, or treatment.
If you have a medical condition, are pregnant or breastfeeding, have allergies, have sensitive skin, or are using prescription treatments, consult a healthcare professional before use.
If irritation, discomfort, or worsening symptoms occur, discontinue use and consult a healthcare professional.
- Modification of Guarantee Terms
PureCrest reserves the right to update, modify, suspend, or discontinue this 90-Day Money-Back Guarantee at any time.
Any updates will be posted on this page and will apply going forward.
The version of this guarantee in effect at the time of your order will apply to that order.
- Contact Information
For questions or to start a guarantee claim, contact us at:
By placing an order with PureCrest, you acknowledge and agree to the terms of this 90-Day Money-Back Guarantee.