Shipping policy

Effective Date: June 28, 2026

PURECREST — SHIPPING POLICY

By placing an order with PureCrest, you acknowledge and agree to all terms outlined in this Shipping Policy.

1. Scope & Eligibility

This Shipping Policy applies to all orders placed through trypurecrest.com and forms part of the agreement between you, the customer, and PureCrest.

By placing an order, you confirm that you have read, understood, and agreed to this Shipping Policy. This policy should be read together with our Refund Policy, 90-Day Money-Back Guarantee, Privacy Policy, and Terms of Service.

PureCrest offers free worldwide shipping where available. Shipping availability may vary by country, region, carrier restrictions, customs rules, or fulfillment limitations. If we are unable to ship to your address, your order may be cancelled and refunded.

1. Order Processing

2.1 Handling Time

Orders are typically processed within 1 to 2 business days before shipment.

Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will begin processing on the next business day.

During high-volume periods, product launches, promotions, holidays, or carrier delays, processing times may take longer than usual.

2.2 Order Confirmation

After placing an order, you will receive an order confirmation email. This email confirms that your order was received, but it does not guarantee product availability or final order acceptance.

We reserve the right to cancel, modify, or refuse any order at our discretion, including orders that appear fraudulent, contain incorrect information, include pricing or product errors, or cannot be fulfilled.

If your order is cancelled after payment has been processed, a refund will be issued to the original payment method where applicable.

2.3 Address Accuracy

You are responsible for providing a complete, accurate, and deliverable shipping address at checkout.

PureCrest is not responsible for delays, failed deliveries, returned packages, lost packages, or additional shipping costs caused by incorrect, incomplete, outdated, or undeliverable address information provided by the customer.

If an order is returned to us because of an address error, reshipment may require an additional shipping fee.

2.4 Order Cancellation Window

Once an order has entered fulfillment processing or has shipped, it cannot be cancelled or modified.

Customers who wish to cancel an order must contact us as soon as possible at support@trypurecrest.com.

Cancellation requests are not guaranteed. If your order has already been processed or shipped, you may need to follow our return and refund process after delivery.

1. Shipping Options & Transit Times

PureCrest offers free standard worldwide shipping where available.

Estimated delivery times vary depending on the destination, carrier, fulfillment location, customs processing, and other factors outside our control.

Estimated transit times:

United States: 5 to 12 business days

Canada: 7 to 15 business days

United Kingdom: 7 to 15 business days

Australia and New Zealand: 7 to 18 business days

European Union: 7 to 18 business days

Other international destinations: 10 to 25 business days

These delivery times are estimates only and are not guaranteed.

Transit time begins once your order has been handed to the shipping carrier, not from the date the order was placed.

Actual delivery times may vary due to carrier capacity, customs delays, weather, holidays, address issues, local delivery conditions, or other circumstances beyond our control.

1. Tracking & Carrier Responsibility

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Please allow up to 48 hours for tracking updates to appear in the carrier’s system.

PureCrest works with third-party shipping carriers and fulfillment partners to deliver orders. Once a package has been handed to the carrier, the carrier is responsible for handling, transit, scanning, and delivery.

We will do our best to assist with tracking issues, but PureCrest is not responsible for carrier delays, missed scans, incorrect tracking updates, or carrier handling errors.

1. Transfer of Risk & Delivery

A package is considered delivered when the carrier’s tracking system shows a delivery scan at the shipping address provided at checkout.

Once a package is marked as delivered:

PureCrest’s obligation to fulfill the order is considered complete.

PureCrest is not responsible for packages lost, stolen, damaged, misplaced, or misdelivered after confirmed delivery.

Refunds, replacements, or credits for packages marked as delivered are not guaranteed.

You are responsible for ensuring that your delivery location is safe, secure, and accessible to the carrier.

If you live in an area where package theft is common, we recommend using a secure delivery address, P.O. Box where supported, workplace address, or another safe delivery location.

1. Missing, Lost, or Stolen Packages

6.1 Package Marked Delivered But Not Received

If tracking shows that your package was delivered but you have not received it, please take the following steps:

Check all possible delivery locations around your home, including mailbox, porch, side doors, garage, front desk, parcel lockers, and reception areas.

Ask household members, neighbors, building staff, or mailroom staff if they received the package.

Wait 24 hours, as some carriers may mark packages as delivered before the package physically arrives.

Contact the shipping carrier directly with your tracking number to start a missing package investigation.

If the issue is still not resolved, contact us at support@trypurecrest.com with your order number and tracking information.

Our team will review the situation and assist where possible. Resolution may include reshipment, store credit, refund, or other support at our discretion depending on the circumstances and carrier investigation.

6.2 Packages Lost in Transit

If your package has not shown tracking movement for an extended period, it may be considered delayed or lost in transit.

Please contact us at support@trypurecrest.com with your order number and tracking information.

We may work with the carrier or fulfillment partner to investigate the shipment. Resolution may include reshipment or refund at our discretion, depending on the outcome of the investigation.

1. International Shipping

PureCrest offers worldwide shipping where available.

For international orders, the following terms apply:

Customs duties, import taxes, VAT, brokerage fees, handling fees, and other government-imposed charges may be the responsibility of the customer.

These charges are not included in the product price unless specifically stated at checkout.

PureCrest does not control customs processing times, customs inspections, import restrictions, or local delivery procedures.

International shipments may be delayed due to customs clearance, local postal service delays, holidays, or documentation requirements.

If a package is refused, abandoned, returned, or delayed because the customer failed to pay customs charges or provide required information, the customer may be responsible for return shipping costs and any related fees.

PureCrest is not responsible for packages held, rejected, delayed, or seized by customs authorities.

1. Undeliverable & Returned Packages

If a package is returned to PureCrest or our fulfillment partner as undeliverable for any reason, including incorrect address, incomplete address, unclaimed package, refused delivery, failed delivery attempts, or unpaid customs fees, the following may apply:

Reshipment may require an additional shipping fee.

Refunds may be reduced by shipping costs, return fees, processing costs, or other expenses incurred.

PureCrest is not responsible for damage, delay, or loss during the return-to-sender process.

If a returned package is received and approved for refund, the refund will be processed according to our Refund Policy.

1. Shipping Delays

PureCrest is not responsible for delays caused by:

Carrier disruptions

Customs processing

Weather events

Natural disasters

Holidays

Incorrect or incomplete shipping addresses

High order volume

Local delivery issues

Government restrictions

Supply chain interruptions

Pandemics, epidemics, or public emergencies

Events outside our reasonable control

Delivery estimates are provided for convenience only and are not guaranteed.

A delay in shipping or delivery does not automatically qualify an order for cancellation, refund, or compensation once the order has shipped.

1. Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your item arrives damaged, defective, incorrect, or missing, contact us as soon as possible at support@trypurecrest.com.

Please include:

Your order number

A description of the issue

Clear photos of the product, packaging, shipping label, or damage

Our team will review the issue and help determine the appropriate resolution, which may include replacement, refund, or additional support.

1. Chargebacks & Payment Disputes

If you have a shipping concern, please contact us first at support@trypurecrest.com so we can help resolve the issue.

Filing a chargeback or payment dispute before contacting us may delay the resolution process.

PureCrest reserves the right to contest chargebacks by providing relevant order records, tracking information, delivery confirmation, customer communication, and other documentation to the payment provider.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

1. Force Majeure

PureCrest is not liable for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, pandemics, epidemics, war, civil unrest, government actions, strikes, labor disputes, carrier disruptions, customs delays, supply chain issues, or other events outside our control.

In such cases, delivery timelines may be extended and no refund or compensation will be owed solely because of the delay.

1. Limitation of Liability

To the fullest extent permitted by law, PureCrest’s liability for shipping-related issues is limited to the amount paid for shipping on the applicable order.

For orders with free shipping, PureCrest’s liability shall not exceed the actual carrier cost associated with that shipment.

PureCrest is not liable for indirect, incidental, special, consequential, or punitive damages related to shipping delays, lost packages, stolen packages, customs issues, delivery errors, or other shipping-related matters.

1. Changes to This Shipping Policy

PureCrest reserves the right to update, modify, or replace this Shipping Policy at any time.

Changes become effective once posted on our website.

It is your responsibility to review this policy periodically. Continued use of our website or placement of an order after changes are posted means you accept the updated policy.

1. Contact Information

For shipping questions, tracking issues, missing packages, or delivery concerns, contact us at:

support@trypurecrest.com

By placing an order with PureCrest, you acknowledge and agree to this Shipping Policy.