Refund policy
All PureCrest orders are backed by our customer-first return and refund policy. Please review the terms below before placing your order.
Order Cancellation
Orders may be cancelled within 6 hours of placement. After this period, your order may already be processed for shipping and cannot be cancelled.
A $20 restocking fee may apply to cancellations to cover processing and handling costs.
Orders that have already shipped cannot be cancelled. Please review your order carefully before confirming your purchase.
Refund Policy
PureCrest offers a 90-day return or replacement policy from the date your order is received.
A valid order number, receipt, or proof of purchase is required for all refund or replacement requests.
Products must be used properly and as intended during the guarantee period.
Customers are responsible for arranging and paying return shipping. We recommend using a tracked shipping method.
Once your return is received and inspected, approved refunds will be issued to the original payment method within 7 business days.
Refunds may be denied if the return does not meet policy requirements, lacks proof of purchase, or falls outside the return window.
Return Policy for EU Customers
This section applies to customers residing in the European Union and is intended to align with EU consumer protection rules.
EU customers may have the right to withdraw from a purchase within 14 days of receiving the order, without giving a reason.
Our 90-day global policy provides extended flexibility beyond the standard 14-day withdrawal period.
Return shipping costs, customs duties, taxes, or additional fees may be the responsibility of the buyer.
To begin a return, contact us at support@trypurecrest.com with your order details.
Do not send products back without contacting support first. Our team will provide return instructions.
Once your return is received, inspection may take 2–3 business days.
Approved refunds are processed within 7 business days. Total refund timeline may take approximately 10–14 business days depending on your bank or payment provider.
Damages and Issues
Please inspect your order when it arrives. If your item is defective, damaged, incorrect, or missing, contact us immediately at support@trypurecrest.com with your order number and photos of the issue so we can help make it right.
Exchanges
To exchange an item, please contact support first. In most cases, the fastest way to receive the product you want is to complete the return process for the original item and place a new order separately.
Shipping Notice
PureCrest offers worldwide shipping. Shipping times may vary depending on your location, carrier delays, holidays, customs processing, or other circumstances outside our control.
Policy Amendment Rights
PureCrest may update or modify this refund policy at any time. Any changes will apply immediately once posted on our website.
Acknowledgment of Policy
By placing an order through PureCrest, you acknowledge that you have read, understood, and agreed to this refund policy.
Contact Information
For refund, return, cancellation, or order questions, contact us at:
Email: support@trypurecrest.com